OK, so instead of your typical CD review, this is a ‘my experience using’ Deezer post, the relatively new music streaming platform that contends as Spotify’s biggest rival. Now, I’ve never bothered with Spotify (or any other streaming service for music -I do have Netflix and up until recently used Love Film until Amazon made it so unbearably crap that I couldn’t justify having an account any more, so I’m not wholly against paying for a decent streaming service) except for a month or so when I was checking out the linux beta, which amusingly seemed to have a bug where it never played me any adverts; and I still stopped using it. The only reason I’ve been using Deezer is because I get the premium for mobile free with my EE contract, and I have to use my phone to listen to music on my walk to and from work; I would still be using my beloved Creative Zen X-Fi (the first one, the second one had a touchscreen that was so appalling it made it practically unusable) but Creative opted for making the software so shit it makes iTunes look bearable, and the player just won’t play nice with any other software (trust me, I’ve tried).
When I say ‘review’, what I really mean is ‘here are a list of things that are obviously bad about Deezer and I haven’t the slightest clue why they haven’t addressed these things yet’. I should make clear that I don’t really use the browser/non-mobile version; but as far as I can tell it’s not significantly different (and for the sake of openness, I’m using the Deezer app on Android on a Samsung Galaxy S4 Mini).
Off the bat, I should say that their collection is alright, they have enough in their catalogue in metal that it isn’t just a collection of the major label spaff, but it still isn’t as extensive as Spotify. So there’s that. They also have some odd ommissions; for example, they have a lot of Anathema, including the latest album (reviewed here) but don’t have Weather Systems (for the record, Spotify does). However, unless you listen to a lot of underground metal, you’ll be able to find enough to keep you happy on car rides or for general listening; for anyone really into their metal—unless you listen to very mainstream metal exclusively—Deezer will not replace your music collection… or at least, it wouldn’t for me (again, for openness, my current collection contains 1,900+ artists / 2,100+ albums, which is increasing weekly due to being on press lists for new albums).
Given that it is on mobile, and I have no intention of utterly raping my data allowance, I only really use the app when I’m connected to to WiFi; then I just sync a few albums for offline use. This is the one feature I like about Deezer, though I think if you pay for Spotify you get the same thing. It also has Last.fm scrobbling which is nice, at least for me (helps me keep track of what I listen to -which is sort of necessary when you listen to so much new music and occasionally write about it).
The player itself is relatively straightforward, and does contain an equalizer if you want to play around with sound; on the downside the equalizer is buggy as fuck, and constantly messes with the sound levels across tracks, so it’s not worth having on (unless you love the thought of having to keep changing the volume whenever a new song comes on). The player also has a frequently annoying habit of skipping tracks mid song—regardless of online or offline streaming—for no discernable reason. On the few occasions I have streamed tracks using my mobile data, I have had a less than fun time. For reasons unknown, songs will fast forward (lengths vary unpredictably), even producing a sound as if you were physically pushing a vinyl round quickly like some sort of dickheadish DJ. I can’t think of a single reason why this would happen or exist as a possible feature (like, if your signal crapped out and it couldn’t buffer properly—but why skip forwards, and how would that help?). And on the lock screen, the player only seems to appear properly at random. For a general music player it’s garbage.
On the one occasion I did try streaming from the desktop (I was on my own in the office), I tried out the ‘Flow’ feature (to note, it also exists on the mobile app). ‘Press play, sit back, and enjoy non-stop music based on your taste’. So I did, and after a few tracks it started cutting all the songs off after the 30 second mark. Look, I know that I’m not paying for the full-whack premium version, but just throw in a few ads like Spotify, or like it should be doing for the free version (‘Discovery’ option) of the Deezer account. But no, if you have a mobile account like I have, Deezer puts you in some sort of purgatory, so the desktop version is unusable (unless you really like only hearing 30 seconds of songs?). And there’s no option to ‘Top up’ my subscription; I either pay full whack for Premium which covers web and mobile or create a separate account to stream free with ads on the desktop; WHO AT DEEZER DOES THIS MAKE SENSE TO? Christ, if you’re trying to sway users that would otherwise just stream music on Youtube (which is what I’ve resorted to doing in the office), you should be doing the exact opposite of what Deezer is doing.
So what about discovering new music on the mobile app (some of this applies to the desktop version too)? Well, that’s pretty badly thought out too. Deezer’s main unique selling point is that it features ‘editors’, who can recommend music. It gives the platform a human touch. Which would be nice if you were given a single reason to give a flying fuck what they thought …yes, I get the paralells to all music journalism ever, but at least in a review you’ll get the author explain why they like or dislike something (in theory, anyway). Nearly every single recommendation Deezer has pushed my way has been ‘Peter recommends album X by band X’… and? BUT WHY DID THEY RECOMMEND IT?! Maybe if I spent a very long time analysing everything an editor has recommended or has listened to, I might be like ‘Hey, Peter’s recommended this and I know he has good taste, so I’ll give it a try’; but who in their right mind is going to go to these lengths, especially given that Deezer has many editors? I want a snappy summary, not a recommendation for an album I have no clue about from someone I also have no clue about with no clue about why they’re telling me to give it a listen. For a main selling point, it’s a ridiculously wasted feature with no real point as it currently stands.
In fact, the lack of information on Deezer is crazy. It won’t even give you a genre to go by (or if it does, it hides it in such an unintuitive place that I’ve never once been able to find it over the past two or three months I’ve been using it). It’ll recommend bands, or albums, or songs (i.e. non-editor recommendations) and doesn’t give you any information about what genre it’s from. Nothing. I know this is weird, but I don’t have an infallible knowledge of every single artist on the planet mapped out in my head, so if I’m recommend album X by band X, I would at least like to know what sodding genre it is. Sometimes it might say ‘Because you listened to Y’, but those are few and far between. It gets worse. If you’re flicking through bands on your own, you still get no indication of genre. Literally the only thing you have to go on is similar artists (and, very rarely, a band bio—THAT STILL DOESN’T USUALLY ALLUDE TO A FUCKING GENRE) and hope that you recognise one of the similar artists. Does nobody at Deezer even use their own mobile platform to explore new music? The desktop version includes genres, so why doesn’t the mobile?
You can ‘Explore’ by genre (e.g., Rock–Metal/Hard Rock), but that’s all you get genre wise. And once you have that list, you get no further breakdown of all the results that pop up, which is fantastically fucking useless if you want to see, for example, what death metal albums they’ve most recently added to their collection. Or you can explore by charts, which is only useful if you want to see how popular Ed Sheeran is. Can you view charts by genre (i.e. ‘Top albums in metal’ or ‘Top artists in metal’)? Can you fuck. It’s the most popular artists across the entire site or nothing, which is only useful if you listen to popular chart music, and otherwise renders an entire section of the app a colossal waste of time for everybody else. This is simple stuff, and it’s mind-boggling that they don’t have this functionality.
So, for a platform that is all about discovery, it’s borderline completely useless. Deezer feels like it was made by people that have never had to use it, which is about as damning as you can get. If it weren’t for the fact that I’m essentially getting the premium version as a freebie from my phone contract, I would certainly not be using it. Don’t bother.